As a User Experience designer within T-Mobile's Tech Experience team, I had the opportunity to immerse myself in a dynamic role that involved creating captivating 5G Imaginative Demos, crafting intuitive Room Control Interfaces, designing compelling interior and graphic elements, and overseeing engaging photo and video productions. Throughout my time at T-Mobile, I consistently strived to blend my expertise in user-centric design principles with cutting-edge technology, resulting in unforgettable experiences for both internal and external stakeholders.
Through my multifaceted contributions, I have showcased my ability to seamlessly merge creativity, innovation, and usability, ultimately leaving a lasting impact on the overall user experience. I gained valuable experience leading projects, collaborating with cross-functional teams, and effectively managing resources to ensure the successful delivery of high-quality user experiences that aligned with T-Mobile's brand vision and objectives.
The majority of my time with Tech Experience was spent working on launching a new multi-sensory experience center showcasing the ways 5G could transform daily life. This project was a partnership of 5 external design studios, fabricators, and architects.
- Oversee all the UX/UI experiences and advocate for the visitors.
- Ensure each of the experiences looks and feels coherent.
- Identify and resolve any usability issues.
-Research and product testing
During my time at T-Mobile, I worked on many of the experiential products within the Tech Experience Centers. My primary focus was 5G&Me, a new Experience Center on the main T-Mobile campus focused on events & tours for employees and high-level external executives.
The variety of projects included but was not limited to:
- 5G Imaginative Demos
- Room Control Interfaces
- Interior and Graphic Design
- Photo & Video Production
I was a part of the core Tech Experience Design & Innovation Team which consisted of a Team Manager, a User Experience Designer(myself), a Photographer/Videographer, and a Sound Designer.
Our team then partnered and directed a collaboration of 5 external studios to create the space and experiences.
From start to finish, the majority of my time was spent working on launching a new multi-sensory experience center showcasing the ways 5G can transform daily life.
I partnered with ENVOY’s designers and programmers to build the UX/UI experiences while SPARKS did the installation and fabrication. Together we made sure that each of the demos and the entire space was intuitive and guided the users through the respective 5G uses cases.
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The center won the ABPM World Class Briefing Award in 2021. It continues to inspire and wow people every day.
Check out Envoy's great showcase video:
Part of making sure 5G&me was a cohesive experience was creating a custom room control system with Cisco. We needed an interface that would not only allow executives to dial into a video call and use the screens to display presentations but also to control the shades, lights, sound, etc.
One of my favorite demos was one called 5G Robotics. The concept was to showcase the speed and latency of the network for a manufacturing use cases.
It sent commands over the network for the arm to move a colored cube from one side of the table to the other using a tablet or gestures.
It was quite a foot for the software engineers to put to gather but the final product turned out beautifully.
Last but not least, as one of my last projects at Tech Experience I redesigned the website to better serve the centers needs and direct users where they need to go.
Instead of hearing me talk about it, how about you check it out for your self! Some of the pages may have changes but the framework some of the pages I designed is still the same.
Working within T-Mobile's Tech Experience team as a User Experience designer provided me with invaluable opportunities to enhance my skills in both collaborative and independent work. The nature of the job demanded close collaboration with diverse teams, including engineers, developers, and fellow designers, fostering a deep appreciation for the power of teamwork in achieving outstanding results. Through these collaborative endeavors, I learned the importance of effective communication, active listening, and the ability to adapt and integrate feedback to create the best possible solutions.
Simultaneously, my role at T-Mobile also required a significant degree of autonomy and self-reliance. I was entrusted with individual responsibilities and empowered to take ownership of my projects, from ideation to execution. This experience cultivated my ability to work independently, manage my time efficiently, and make well-informed decisions to meet project deadlines and deliver exceptional outcomes.
Moreover, the opportunity to present and work closely with stakeholders throughout the design process was a significant aspect of my learning journey. Engaging with stakeholders allowed me to gain a comprehensive understanding of their unique perspectives, goals, and requirements, enabling me to tailor user experiences that not only aligned with T-Mobile's brand vision but also catered to the specific needs and expectations of the target audience.
The combination of collaborative work, independent problem-solving, and stakeholder engagement has been instrumental in my professional growth as a User Experience designer. It has equipped me with a versatile skill set, honed my ability to navigate complex projects, and solidified my commitment to creating impactful, user-centered solutions that exceed expectations and drive meaningful outcomes.
